FREQUENTLY ASKED QUESTIONS


Question not answered? Reach out to our customer service team at [email protected]


PET PORTRAITS

Yes! We have create portraits for unique pets around the world. From cute bunnies to pet birds. Odds are, if it’s an animal, we will create a portrait for you.

Please note: at this time we do not create portraits of humans. (no matter how cute you are!)

In an effort to get your order to you as efficiently as possible, we do not order artwork previews. However, if your photo doesn’t meet our quality standards, we’ll reach out to you for a new one. We want you to love your PawPrintsy portrait! Be sure to review Image Guidelines here.

Yes! Check out our two-pet portraits here! At this time we are unable to feature more than two pets per portrait.

PawPrintsy is honored to create portraits in honor of passed pets. We work with customers to find the perfect photo out of the (potentially limited) photo choices you have. Please contact us if you have any further questions at [email protected]

Changed your mind on a frame color or size? Please reach out within 12 hours of your order being placed and we will accommodate the change. After 12 hours, it is at our discretion on whether or not the change is possible. Please note, in rare cases, changes to orders may result in shipping delays.

Our speciality is pet portraits. At this time PawPrintsy does not create human portraits of any kind.

Yes! We appreciate modern, simple design just as much as you do. If you prefer to have the portrait designed without your pet’s name, please write “NO NAME” in the name box.

1.) Photo is taken in a well lit area. Ideally without a filter and in natural lighting.

2.) Close up and head on. This will allow us to get a good crop of your pets face. Photos of your pet laying down are not ideal.

3.) Avoid overhead or blurry photos.

Review our Image Guidelines for more information.

Frame moulding size varies from 1″-1.5″ depending on your portrait size.

Our sizes are in inches. Here is a reference:

– 8×10 in (20.32 x 25.4 cm)

– 12×16 in (30.48 x 40.64 cm)

– 18×24 in (45.72 x 60.96 cm)

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